Krikke Computer Services Inc.
Microsoft Small Business Specialist

Plain English Version

Limited Two-Year Warranty

Krikke Computer Services ("KCS") offers a two-year hardware warranty on the KCS computer systems it sells. This warranty starts on the date the computer is purchased (invoice date), and says the equipment will be free from defects in materials and workmanship. This two-year warranty covers the computer system (tower / case / chassis) itself, the monitor, keyboard and mouse. You can assume all other items are covered by a one-year warranty unless your invoice or warranty papers that come with that item specifically state otherwise. This warranty is a return to depot warranty. This means you bring the system to us for repair, we will fix it and return it to you.

If you have a problem, call or email us. We will try to determine the problem and the best way to fix it. If the hardware is defective and is covered under warranty, we will repair it free of charge. We are not liable for any lost data as a result of a system malfunction or repair process. So, always backup your data!

If you are having a problem with a printer or scanner, please contact the manufacturer for assistance. In most cases they want to deal directly with the end-user, and have technicians standing by to help you. They offer free technical support and are best able to resolve issues related to their operation (after all, they make the product so they know it best). Generally, if the product is defective they will ship a replacement product to your location directly.

If the system has a problem that is your fault (see the Fine Print section for what constitutes Your Fault) you will have to pay for the repairs. Some examples of Your Fault include: dropping the monitor off a desk, having your system damaged by lightning, floods, incorrectly installing components yourself and so on.

Software Support

The two-year warranty is a hardware warranty. This does not cover software! Any software ordered with the system is covered by a 30 day warranty, from the date of purchase. We will assist you with software problems you may have with the software that came with your system, over the phone or by email for the first 30 days. After that, fee-based support is available.

If you buy a computer, install your own software and have difficulties, please contact the software manufacturer for assistance. This includes software you have purchased in a box or downloaded from the Internet. This also includes software you have obtained for free - shareware, freeware or otherwise.

Support for software is available from manufacturers in a variety or ways - telephone, fax or via the Internet. Check the manual that came with your software - it should have the support information in it.

Returns

If you are not happy with your computer system or any part of it, send the whole thing back to us and we will refund your money. Returns are governed by the then-current Return Policy.

Total Satisfaction Return Policy

You can return your new computer system for a full refund within 30 days of the invoice date if you are not satisfied with it. The system must be returned complete - with all software, manuals and cables, in original boxes. If not, we will only issue a partial refund (depending on what's missing or damaged). If you are returning a printer, you must return it with new, unused ink or toner cartridges. Software can only be returned un-opened or with a complete system.

Support Rates

As of March 1, 2005 the KCS rates for on-site service and support are $89.00 per hour, with a 1/2 hour minimum.

Fine Print / Lawyer Version

Limited Two-Year Warranty

Krikke Computer Services ("KCS") manufactures its computer systems from parts and components that are new or equivalent to new in accordance with industry-standard practices. KCS warrants that the computer systems it manufactures will be free from defects in materials and workmanship. The warranty term is two years beginning on the date of invoice.

Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by KCS, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by KCS.

This warranty does not cover any items that are in one or more of the following categories:

  • software
  • external devices such as printers and scanners (except as specifically noted)
  • accessories or parts added to a KCS system after the system is shipped from KCS
  • accessories or parts that are not installed in the KCS facility
  • Monitors, keyboards, and mice that are KCS-branded or that are included on KCS's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered. Accessories and external devices sold by KCS with a KCS system are covered by the manufacturer's warranty - contact KCS's Customer Technical Support for more information.

KCS will repair or replace products covered under this limited warranty that are returned to KCS's facility. To request warranty service, you must call KCS's Customer Technical Support within the warranty period. If warranty service is required, KCS will issue a Return Material Authorization Number. You must ship the products back to KCS in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. KCS will ship the repaired or replacement products to you (freight prepaid) if you use an address in the continental U.S. or Canada, where applicable. Shipments to other locations will be made freight collect.

NOTE: Before you ship the product(s) to KCS, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. KCS does not accept liability for lost data or software.

KCS owns all parts removed from repaired products. KCS uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If KCS repairs or replaces a product, its warranty term is not extended.

KCS MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. KCS DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

KCS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

KCS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

These provisions apply to KCS's limited two-year warranty only. For provisions of any other service contract covering your system, refer to your invoice or the separate service contract that you will receive.

If KCS elects to exchange a product or portion of a product, the exchange will be made in accordance with KCS's Exchange Policy in effect on the date of the exchange. In any instance in which KCS issues a Return Materials Authorization Number, KCS must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the warranty.

Software Support

KCS provides free telephone or email assistance for the first 30 days from the invoice date for installing and configuring released versions of KCS-installed Windows 95, Windows 98, Windows NT®, Windows 2000®, Windows XP® as well as other KCS-installed applications software, with some exceptions. Contact KCS's Customer Technical Support for more information.

After 30 days from the invoice date, you may be able to obtain assistance (for a fee) by calling Customer Technical Support. A software support contract is also available for purchase in some circumstances.

Returns

Products purchased by an end user from KCS may be returned for refund or credit in accordance with KCS's then-current "Total Satisfaction" Return Policy, which is stated in the following subsection.

Total Satisfaction Return Policy

If you are an end-user customer who bought new products directly from KCS, you may return them to KCS within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from KCS, you may return them to KCS within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice. If you are an organization that bought the products under a written agreement with KCS, the agreement may contain different terms for the return of products than specified by this policy.

To return products, you must call KCS Customer Service to receive a Credit Return Authorization Number. To expedite the processing of your refund or credit, KCS expects you to return the products to KCS in their original packaging within five days of the date that KCS issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.

You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. Any consumables must be replaced, including ink and toner cartridges.

For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by KCS, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

If the products being returned are not complete or are damaged in any way, a partial refund will be issued. The amount of the refund will be determined solely by KCS.

KCS Contact Information

Office Location
4180 Morris Drive, Unit 3 - Burlington, Ontario L7L 5L6

Hours of Operation
Monday - Friday 8:30am -5:30pm


Telephone: 1-905-639-7291
Fax: 1-877-252-3841
Email: info@krikke.com

4180 Morris Drive Unit 3, Burlington, Ontario L7L 5L6
Tel (905) 639-7291 / toll free fax (877) 252-3841 - email: info@krikke.com